DES is discontinuing the use of IVR as an option for Weekly Certifications. IVR is the interactive voice response technology that allowed customers to submit their Weekly Certifications over the phone.
- Starting March 20, 2020, all Weekly Certifications for unemployment benefits must be submitted online at des.nc.gov. The Division of Employment Security will no longer accept Weekly Certifications through the IVR phone system.
- Please visit des.nc.gov to complete your Weekly Certifications.
- For issues filing your Weekly Certifications online, you can call the DES Customer Call Center at 888-737-0259 for assistance.
- If you're an individual seeking help and have computer literacy issues, you can be connected with skills training that will help you with your job search.